NEWEST LATEST ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT EXAM PDF, ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT TEST PRACTICE

Newest Latest ITIL-4-Practitioner-Release-Management Exam Pdf, ITIL-4-Practitioner-Release-Management Test Practice

Newest Latest ITIL-4-Practitioner-Release-Management Exam Pdf, ITIL-4-Practitioner-Release-Management Test Practice

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
A retail organization is hiring a new release manager. The vacancy description indicates that successful candidates should have good knowledge of technologies and platforms used by the organization, good knowledge of ITIL and DevOps, and experience in retail. What other skill is important to the release management role?

  • A. Understanding of the organization's business
  • B. Technical expertise
  • C. Project planning and coordination
  • D. Knowledge of service management frameworks

Answer: C

Explanation:
The release management role in ITIL 4 requires a range of competencies to ensure effective coordination and execution of releases. TheITIL 4 Practitioner: Release Managementdocument states:"A release manager must have strong project planning and coordination skills to manage the scheduling, communication, and execution of releases, ensuring alignment with organizational goals and minimal disruption"(Section 3.3).
* Option A (Knowledge of service management frameworks) is already covered by the requirement of ITIL knowledge in the vacancy description, so it's not an additional skill.
* Option B (Project planning and coordination) is a critical skill for release managers, as they need to orchestrate complex release activities, manage timelines, and coordinate with stakeholders, which isn't explicitly covered by the listed requirements.
* Option C (Technical expertise) is implied by the requirement for knowledge of technologies and platforms, so it's not an additional skill.
* Option D (Understanding of the organization's business) is important but less specific to release management compared to project planning, and the retail experience requirement already covers business context.
The correct answer is B, as project planning and coordination is a key additional skill for effective release management.


NEW QUESTION # 21
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

  • A. Ensure that required updates are enforced as part of the ongoing operations and maintenance
  • B. Include release of the required updates in the incident resolution activities
  • C. Include release of the required updates in the request fulfilment activities
  • D. Ensure that required updates are included in the release of the new services

Answer: A

Explanation:
This scenario involves using technology to improve incident resolution by addressing overdue updates. The ITIL 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).
* Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.
* Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.
* Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.
* Option D (Ensure updates are included in the release of new services) doesn't address existing systems needing updates, only new services.
The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.


NEW QUESTION # 22
A release manager has decided on a policy of not allowing users to choose to accept software updates. What is this an example of?

  • A. A 'push' approach
  • B. Continuous delivery
  • C. A 'pull' approach
  • D. Continuous integration

Answer: A

Explanation:
TheITIL 4 Practitioner: Release Managementdocument explains the difference between push and pull approaches in release management:"In a push approach, updates are deployed to users without giving them a choice, often to ensure compliance or security. In a pull approach, users can choose when to adopt updates" (Section 3.2.3).
* Option A (A 'pull' approach) is incorrect because a pull approach allows users to choose when to accept updates, which contradicts the scenario.
* Option B (A 'push' approach) is correct, as the policy of not allowing users to choose means the updates are automatically deployed to them, fitting the definition of a push approach.
* Option C (Continuous delivery) and Option D (Continuous integration) are development practices, not release deployment strategies. Continuous delivery involves making releases available frequently, but it doesn't specify whether users must accept them (push) or can choose (pull).
The scenario describes a push approach, making B the correct answer.


NEW QUESTION # 23
A service owner is initiating the release planning and coordination process for a complex project. What is an example of the FIRST activity that the service owner should undertake in this instance?

  • A. Check that an automated notification has been sent to stakeholders
  • B. Select a release model that fits with the types of changes to be included in the release
  • C. Test the service components and take remedial action as necessary
  • D. Ensure that the release procedures are appropriate for the particular release under consideration

Answer: B

Explanation:
The release planning and coordination process begins with defining the approach for the release. TheITIL 4 Practitioner: Release Managementdocument states:"The first step in release planning and coordination is to select an appropriate release model that fits the types of changes to be included in the release. This ensures that the release approach aligns with the nature and complexity of the changes"(Section 3.2.1).
* Option A (Test the service components) is part of the release execution or testing phase, not the first step in planning.
* Option B (Ensure that the release procedures are appropriate) is a subsequent step after selecting the model, to confirm procedural alignment.
* Option C (Select a release model) is the first activity, as it sets the foundation for how the release will be structured and managed, especially for a complex project.
* Option D (Check that an automated notification has been sent) occurs later, during the communication phase of the release process.
The correct answer is C, as selecting the release model is the initial step in release planning.


NEW QUESTION # 24
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

  • A. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.
  • B. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
  • C. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
  • D. The release management practice will ensure the quick use of improved services after new service features have been made available.

Answer: D


NEW QUESTION # 25
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